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What lessons does the Byron Nelson teach negotiators?
Monday, April 30th, 2007

One of my roles is helping people learn from what they see and experience.  Over the last few days, a perfect example arose.   

Did you see the Byron Nelson Golf Tournament over the last few days?  The greens were like checkerboards in some places on the television.  They were even worse looking in person though. 

The tournament is held around the second week of May.  This year though, it was held a few weeks early.

Thinking about this from a negotiation perspective, I am reminded to:

Use due diligence.  How many of the golfers inspected the course at the end of April last year to see what the course might be like?

Think about the impact of even slight changes in timing.  A change in timing (either slippage of the planning date for the grass or changing the dates of the tournament) can have far reaching consequences. 

Reverse engineer the result.  After deciding the completion date, work backwards to the date that key elements have to be completed. Can each of these activities be completed?  Grass takes time to grow and needs the ground to be warm enough.  Was there enough time between the last freeze of the year and the tournament for the grass to get growing strong? 

Build in a cushion, especially if timing is an issue.  It may cost a little more to have a cushion.  A time cushion as a type of insurance.  It allows a recovery, if an issue arises.  Planning for the course to be ready the second or third week of April would have allowed a cushion. 

What other lessons can be learned from this situation?

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Considerations in identifying suitable suppliers
Sunday, April 29th, 2007

When selecting a supplier, it is helpful to decide what type of relationship you are seeking early in the process.  This allows you to ask questions that are helpful to you. 

It also allows you and the suppliers to eliminate each other from consideration.  Over the long-term, it takes a lot of effort to sustain exceptions from the normal approach.   

If cost is the primary concern, you may want to make tradeoffs to realize lower prices.  If reliability is the primary issue, it may be approriate to link compensation to reliability. 

What works for one person in a situation may be different from what would have value in a different set of circumstances. 

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Negotiation scenarios: marketing and teasers
Sunday, April 29th, 2007

In a recent discussion, the subject of marketing came up.  A friend offered to host a website for two years at no cost.  He hoped that I would use his services after that point, even though a price would be charged.

What happens at the end of two years?  Often, at the end of two years, the supplier feels taken for granted as the customer moves elsewhere. 

 What options exist for dealing with this issue?  How might sincere desire to help people be combined with other approaches to have value for customers?

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Tips for writing presentations - step 5
Sunday, April 29th, 2007

Rather than repeating facts in abstract terms, help people think about what the facts mean for them. 

What opportunities do the facts create?

What challenges will be encountered?

What do the facts mean for them?

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Tips for writing a presentation - step 4
Saturday, April 28th, 2007

Less is more.  

Clutter takes attention away from the message.  

Excessive text causes people to read, rather than to interact.  

Technology often entertains, rather than engaging the other parties in dialogue. 

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Communication: listening and speaking…
Saturday, April 28th, 2007

People listen best when they think that the person speaking will have something to say that will be of value to them. 

People are most likely to speak when they believe that others will hear their words.

When listeners don’t, speakers won’t.

Communication involves both a sender (speaker) and a receiver (listener). 

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Tips for writing a presentation - step 3
Friday, April 27th, 2007

Respect the audience’s time.  Often people make presentations that could have been accomplished via a memo.  Still, some people like that.

Ask rather than assuming.  Questions that may help include:

What is/are the audience’s goal for the presentation?

How interactive is the audience inclined to be?

How long should the presentation be?

One tip that I was given before my first officer presentation in a corporate environment was:

Ask for an hour.  Expect 30 minutes.  Give 15 back. 

 

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