Thursday, September 6th, 2007
The other day, Sam said that he was going to come to the lodge with six boats (18 people). To prepare for Sam’s trip, we went to town and got groceries - milk, bread, eggs, and some other items.
Suppose that Sam calls tomorrow and says that the number of customers has changed and he is only bringing four boats (12 people).
Think about what this change might mean for a small business.
Is it material?
How might it impact groceries?
Might it impact other reservations?
Could it affect the number of people needed?
How would it impact the gross and net profit for the trip?
Asking questions like these can help people see the world through another person’s eyes. Before communication occurs, the people involved have to understand each other’s perspectives.
